Terms and Conditions

Terms & Conditions

1. Introduction

Welcome to ZÉLENE. By accessing or purchasing from our site, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

2. Your Account

When you create an account, you agree to provide accurate information and keep it up-to-date. You are responsible for all activity under your account.

3. Orders

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order. If an order is cancelled after payment, we will refund the full amount.

4. Pricing & Payment

Prices are shown in local currency and include duties & taxes for UK/EU orders. Payment must be made via the available payment methods upon checkout.

5. Shipping & Delivery

Please refer to our Shipping Policy for details on dispatch time, delivery windows, costs, and restrictions.

6. Returns & Refunds

Refer to our Returns Policy for how to return items, eligibility, processing times, and refund or credit options.

7. Product Use & Care

ZÉLENE shapewear should be worn in accordance with care instructions. Damage from misuse or negligence is not covered under warranty.

8. Liability

To the fullest extent permitted by law, ZÉLENE shall not be liable for indirect, incidental, or consequential damages arising from use of our products or website.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which incorporates how we collect and use information.

10. Governing Law

These Terms and your use of ZÉLENE are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.